Kiki Shimomae
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Influence of Inflight Service Quality on Customer Satisfaction in Airline Industry
Average WiFi Rating
2.73
Avg. Inflight Service Rating
3.64
Frequency of Satisfied and Dissatisfied Customer
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Ratings of On-board Services
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Figure 1: Descriptive Statistics (Frequency & Percentage) of Inflight Service Variables measured by 6-point Likert Scale
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